EDF Energy’s Help Centre provides support and information on various topics for its customers. Here are some of the main points and topics mentioned on their help page:
- Price Cap Update: Ofgem has announced that from 1 October, the energy price cap will drop to £1,923 a year for a typical household. EDF Energy will automatically apply these new prices, and they will inform their customers about what this change means for them.
- Payment Difficulties: EDF Energy offers assistance to those having trouble paying their energy bills.
- Troubleshoot: They provide a section for customers who have problems that need fixing.
- Help Topics: EDF Energy has a section where customers can choose a topic related to their questions to find answers.
Contact EDF Energy for:
There are multiple reasons for a customer to try and contact EDF Energy. Below you can see the contact methods
Give a Meter Reading:
- Through the EDF Energy app. A convenient mobile application where customers can input their readings.
- Through your online account. Customers can log in to their EDF Energy account on the website to submit readings.
- By calling: 0333 200 5108.
- Have your smart meter send the reading automatically. These meters automatically send readings to the energy provider, eliminating the need for manual submissions.
- Regular meter readings ensure that customers are billed accurately for the energy they use, rather than being charged based on estimates.
EDF Energy Smart Meter Phone Number:
- For issues with your EDF smart meter, call: 0333 008 7000.
- You can also use their EDF Energy live chat on the website.
- Smart meters can sometimes face technical issues, or customers might have questions about their functionality.
Get a New Top-up Key/Card Phone Number:
- For urgent requests, call EDF on: 0333 200 5110. A direct line to request urgent replacements.
- Use the EDF Energy live chat service. An alternative online method to request a new key/card.
- Prepayment meters require a key or card to top-up. If lost or damaged, a replacement is necessary to continue using energy.
Paying Bills and Topping Up:
- Pay by debit or credit card through MyAccount or call: 0333 200 5108. Customers can make direct debit or credit card payments.
- Online banking details: Sort code 40-05-30 and account number 13845095 (use your EDF Energy account number as the reference). An option for those who prefer to pay via their bank’s online services.
- For prepayment meter top-ups, visit a shop offering Payzone or PayPoint or your local Post Office.
- Ensuring timely payments is crucial to avoid service interruptions or additional charges.
Moving into a New House:
- New customers can call: 0333 009 7155. New customers or those who prefer voice communication can call EDF directly.
- Existing customers can use MyAccount or the EDF live chat. Existing customers can inform EDF about their move online.
- When relocating, customers need to inform their energy provider to close the account for the old address and possibly set up a new one for the new address.
Report a Power Cut or Gas Leak:
- For power cuts, call the Distribution Network Operators on: 105.
- For suspected gas leaks, call the National Gas Emergency Helpline on: 0800 111 999. For reporting suspected gas leaks.
- Safety is paramount. Immediate reporting of power cuts or suspected gas leaks ensures timely resolution and prevents potential hazards.
EDF Energy Login:
- Download the EDF app.
- The app offers convenience in managing one’s account, submitting meter readings, and accessing other services.
Make a Complaint:
- Call: 0333 200 5101.
- Email: [email protected].
- Text: 07481341928.
- WhatsApp: 07480802942.
- Use the EDF live chat.
EDF Energy Warm Home Discount:
- Call: 0333 009 7010.
- Apply for the Warm Home Discount. Customers can apply online or over the phone to see if they qualify for the discount.
- This government-led scheme assists low-income families and vulnerable individuals with their winter energy bills.
General Contact Methods for EDF Energy:
- Customer Service: 0333 200 5100.
- Email: [email protected].
- Post: Freepost, EDF Energy, Plymouth.
- Facebook: EDF Energy on Facebook.
- Twitter: @EDFcustomers.
Note: The contact methods for EDF Energy and details provided above are based on current information. It’s advisable to visit the official EDF Energy website for the most up-to-date contact details.